- Do I need to install any software?
Free user needs to install latest version of TVU Player, should have enough bandwidth of 512kbps and IE7.
Paid user needs to install Real Player 10.5 version and if he/she is interested to view our TV9 Live programs in TVU Player then need to install latest version of TVU Player and Windows Media Player 11 version, should have enough bandwidth of 512kbps and IE7
- From where I can download the software?
You can download TVU Player@ http://pages.tvunetworks.com/downloads/player.html and real player
- How much bandwidth do I need to have to view TV9Live/OnDemand
To view our TV9 Live programs through TVU-Minimum 512Kbps & recommended 1Mbps and through Real Player-Minimum 256Kbps & recommended 512 Kbps.
To view our OnDemand programs you need to have enough bandwidth of 512Kbps.
- Do I need to make any changes in the settings?
You need to download real player “ “ and if you still face any streaming problems then can follow the instructions @ http://www.snehatv.net/snehabeta2/realplayersettings/index.html.
- Can not run the player for live tv. The player is not active when i click on tv9 telugu. i have windows media player installed, do we need to have real player or what else we need to have? My system OS is windows vista 64 bit
For windows vista you can download TVU Player “http://pages.tvunetworks.com/downloads/player.html” to view TV9 Live programs without any interruptions.
- How to install TVU Player?
You can install TVU Player from “http://pages.tvunetworks.com/downloads/player.html”.
- How to install Real Player?
You can install Real Player from “ “
- My account activated but where to login? how to watch TV9 Live? pls give details.
LiveTV can viewed in either real player/TVU player. If it’s a first time, you are viewing our programs,please refer 1st and 2nd points to download.
- How do I change my credit card details? My credit card will be getting expired in this month.
You need to cancel your subscription one week before of your renewal date and can subscribe once again the selected package by providing your new credit card details.
- Today I have registered in your website. After login, after selection of particular video, it is not playing the video. It is showing "X" symbol with square box.
If you don’t install either Real Player/TVU player, you can find the above error. Please try to install it by referring 1st and 2nd points for the mandatory settings to be installed.
If you still face the problem even after installing the mandatory settings, there might be plugins problem. Please reinstall it.
- I am unable to tune in Radio frequency even i try, and TV 9 is clear and audible. Please help me out.
Sound might be muted or the volume is very low. Please check
- I am unable to tune in Radio frequency . Please guide.
Please install real player version 10.5 to listen to Radio.
- I-- cant loginto my account. Why?
The above difficulty arises when the password is incorrect, please try to login with Password forgot link.
Your account might not have been activated. Please activate the link which you might have received from info@snehatv.com after you have registered with us.
- How can I watch OnDemand programs? I created a free user name id and could not watch the programs?
Being a free user, you can watch only the previews of OnDemand. You need to subscribe OnDemand package to view our OnDemand programs, you can find out an option “Subscribe” on our home page. Once if you click it, you need to complete the registration formalities by providing your credit card details.
- How can I watch OnDemand programs?
Please select one of the channel/episode of OnDemand so that you can view it.
- Every time I start the live TV or ondemand program,i only get the promo but not the actual broadcast,why is that happening all the time even though i am a paid subscriber?
Once after you login with your user id, select “Live TV” and then select “TV9 Telugu(third option)” Sneha player which will be towards right hand side, to view Live TV programs through Real Player10.5 version. If you are interested to view TV9 Live in TVU Player then select “TV9-Telugu Free”(last option).
- After starting video i m getting green screen, how to fix this problem please let me know
Please refer 1st and 2nd points to download the mandatory settings to view our programs.
- I tried to watch the news but Real Player is not playing the video content. It is asking to update the real player but the updates are not available with Real Player website. What to be done in this case to watch the news?
Please contact our CustomerCare with details of the episode.
- I am not able to view TV9 Live in TVU Player. Please suggest.
If the TVU Player is already opened, you cannot open one more instance of another TVU Player. Please close one of them and try opening it to view our programs.
- Can you please explain the different package which you are offering?
OnDemand Telugu [Does Not Include TV9 Live] 1 month plan @ $ 2.99.
OnDemand Telugu [Does Not Include TV9 Live] 6 months plan @ $ 1.99/Month = $ 11.94.
TV9 Kannada Full Access – Monthly Renewal @ $ 6.49.
TV9 Kannada Full Access – 6 Months Renewal @ $ 29.94
Combo Package - TV9 Live (Telugu) & On-Demand Programs 1 Month Plan @ $ 4.99.
Combo Package - TV9 Live (Telugu) & On-Demand Programs 6 Months Plan @ $ 21.99
- I have registered in your website just one hour ago, i am getting a error like this
link is inaccurate or outdated almost all links.
Please contact our customer care with details of the episode. The error might have occurred due to link failure.
- What are the different procedures to cancel our subscription?
We have three procedures to cancel your subscription :
You can opt self cancellation.
by sending mail to customerservice@snehatv.com with subject “Cancel”.
by sending your cancellation request to cancel@snehatv.com
- How to listen movie songs?
We need real player to listen movie songs.
- How to check the replies sent by you?
Once after you login, click customer care option where you can view our replies.
- How can I check my bandwidth?
There are many websites available to check your bandwidth like “speedtest.net”
- Could'nt get into the streaming.....This is the error encountered....Invalid socket error
rtsp://66.221.228.47/broadcast/n07000708.rm
- How to download the song?
We provide the facility to listen to the songs only.
- Not able to view your programs even after installing Real Player and TVU Player. Please help me out by solving this issue.
Please check whether your firewall had been blocked for TVU and Real Player. You can find it from “Start”-Settings-Control Panel-Windows FireWall-Exceptions”. In this Exceptions tab find whether TVU and Real Player components are selected . You will be facing the mentioned problem only when both “TVU Player and Real Player” are blocked.
- May I know details of my subscription renewals?
Renewal process is an automatic process which wont be done manually, we priorly inform to all our users one week before of their renewal date by sending reminder mails of their renewal to the email id which they had provided during the time of registration.
