We have tried to answer most of the questions about our site, access to contents, subscription
related enquiries etc. Please go through this section to find probable solution to your problems/queries.
If you still need further clarfications or help, please send us your feedback by e-mail.
Windows 95/NT: Please install Windows Media Player 6.4 only. Windows Media Player 7 should NOT be installed on computers running Windowsr 95 or Windows NT 4.0!
Windows 98: You can either install Windows Media Player Version 6.4
Windows 2000: Please install Windows Media Player 9.0 only
Windows XP: Please install Windows Media Player Version 9.0
Windows CE OS: Please install Windows Media Player Version 9.0 for Win CE.
Our site currently has video streamed 300Kbps and audio streamed at 10Kbps.
If you want to view the 300K video streams then you should have an Internet connection with a minimum speed of 300Kbps say a Broadband connection with a DSL Line with more than 300Kbps speed, T1/T3 Line etc.
If your connection speed is 300kbps, click here to check the sample video.
Kindly clear all your Temporary Internet Files, as Snehatv.com is a streaming portal, everyday there will be lot of changes in our site, so it is advisable to clear your Temporary Internet Files once in a week. To clear the files go to --> Tools -->Internet Options --> Delete Files in Temporary Internet Files section.
Please click on 'REGISTER' link given in our home page to get access to our site. Also ensure that you have filled all the fields marked (*) in the registration form before submitting. After providing the required details your password will be mailed immediately to the e-mail address that you have provided in the registration form. Please check that the email address is mentioned correctly to receive the password.
USER ID is a unique name that each of the users will have to provide in the form to get access. You can choose your own USER ID - it can be your first name, email id, etc. The USER ID can have up to a maximum of 25 characters.
All valid Registered Users of SnehaTV can subscribe to SnehaTV's services. If you are a new user you will have to first register as a member of SnehaTV before proceeding to Subscription.
The video quality at your end depends primarily on your Internet connection speed sustained at your end where data packets get streamed in your machine and the streaming server. However, we are installing more streaming servers at locations near to you, which will minimize the loss in streaming data thereby facilitating your viewing experience.
Currently, we have two modes of payment: Credit Cards (Online).
Payment through Credit Cards:
Currently we accept Visa and Master Cards. The payment should be made in US Dollars. The account will be activated immediately for the subscribers after the transaction is completed.
Please note that you will be able to view the subscribed content only from the User ID which you had specified at the time of subscription. This could also have happened if somebody else is using your login details (User ID and password) to view SnehaTV. You cannot share your login details (with your friends or relatives) and try to see programs of SnehaTV at the same time; i.e., only one person is allowed see the programs of SnehaTV with a given User ID and password.
There could be two possible reasons for this.
1. You are not using the right userid to login which you have used while subscribing to SnehaTV.
2. Your subscription might have been expired. You will be receiving a mailer regarding this soon.
Refund Policy
Snehatv.com will not make refunds to monthly and walk-in users. All the other refunds will be subject to a $2 transaction fee. Pro-rata refunds lesser than $3 after the transaction fee will not be refunded. The processing time for all refunds will be 2 weeks. All refund requests have to be directed to Snehatvsupport@penta-media.com with the following details:
User id, Full Name, PhoneNumber, Mailing Address.
The MMS protocol should be enabled in your server to view the videos in our site if you're behind a proxy server.
However, even if you're behind a firewall, you should be able to get the HTTP streaming signals. The quality of this streaming may not be as good as MMS streaming.
We have adopted this feature for security purposes so that another person will not be able to use your User Id. To avoid this error to occur every time you have to logout properly using LOGOUT link which is available in top right of each page. If you have not logged out properly, please wait for 15 minutes and try to login again.
Click on the link `CHANGE PASSWORD' which is found in 'Welcome to Sneha TV' page. The new password can be up to a maximum of 8 characters. You can change your password only after logging into our site.
This could be because of "Per Session Cookies" option not enabled in your browser. You will have to enable them in order to view our site.
If you're using IE 5.0 browser, you can enable cookies by doing the following:
a. Open your IE browser
b. Select "Internet Options" from the Tools Menu.
c. Select "Security" Tab
d. Click on the "Custom Level" in the Security level box.
e. Set all the cookies in "Enable" mode. (Especially Per Session Cookies item)
f. Click "Apply", close the browser and restart the "Internet Explorer" Application. Show me how
If you're using Netscape browser you can enable cookies by doing the following.
a. Open Netscape "Preferences" from the Edit Menu
b. Select "Advanced" Option
c. Select the option " Accept all cookies"
d. Click "OK", close the browser and restart Netscape navigator application.
If cookies are already enabled and still you have this problem, please write to us with your browser details.
a. Open your IE browser
b. Select "Internet Options" from the Tools Menu.
c. Select "Security" Tab
d. Click on the "Custom Level" in the Security level box.
e. Set all the cookies in "Enable" mode. (Especially Per Session Cookies item)
f. Click "Apply", close the browser and restart the "Internet Explorer" Application. Show me how
Picture getting stuck indicates that data received by your machine is not sufficient for displaying the picture continuously. This could be either because of
1. The bandwidth limitation at your end or due to heavy traffic in server for this program. The bandwidth limitation at your end can affect both live as well as recorded programs.
2. This could also occur due to drop in bandwidth at either your ISP or our ISP end.
Sneha TV is not responsible for any disruption in the quality of transmission due to any technical problems including bandwidth and under no circumstances will Sneha TV be liable for any of the content, including but not limited to, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of any content posted, e-mailed or otherwise transmitted via the service.
A setting in Media Player needs to be changed. Perform these steps:
1. While the media file is playing, click the File menu, and then click Properties.
2. Click the Advanced tab.
3. In the Filters in use area, click Video Renderer, and then click Properties.
4. On the DirectDraw tab, clear the YUV Flipping check box.
5. Click OK, and then click Close.
6. Quit and restart Media Player, and connect to the media content again.
. Media Player volume settings are improperly set
1. On the View menu, make sure that Standard is selected.(Version 6.4)
2. In the control bar, make sure the Mute button (speaker icon) does not have a cross through it.
3. Drag or click the Volume Control slider to a level that is above the lowest volume setting.
. System volume settings are improperly set
1. Double-click the Volume icon in the notification area of the taskbar.
2. If this icon does not appear, click the Start button, click Run, type sndvol32.exe, and then click OK.
3. In the Volume Control area, make sure that the Mute all check box is cleared. Show me how
4. Drag the volume control slider up.
. You are running other programs that are using your sound devices
. Close all other programs that could be using your sound devices.
. Your speakers or headphones are not plugged in properly
. Make sure that your speakers or headphones are plugged in properly, have power, and are turned on. Some speakers require batteries.
. The appropriate playback device is not selected or the multimedia volume setting is improper.
1. Click the Windows Start button, point to Settings, and then click Control Panel.
2. Double-click the Multimedia icon.
3. Click the Audio tab.
4. In the Playback area, drag the Volume slider up.
5. In the Playback area, make sure that the appropriate preferred device is selected.Show me how
. The appropriate codec is not installed in Media Player.
Check whether the version of Windows Media Player is above than 6.4. If not, please install appropriate version of Windows Media Player (depending on your Operating System) from the link
http://www.microsoft.com/windows/windowsmedia/en/download/default.asp
. If the speaker icon is disabled (Marked as 'x')
1. Check whether the sound card is installed properly.
2. The source program itself does not have audio, try playing another file in our site and see if you get the audio.
3. Please let us know the program details through email if the problem persists.
To view the video in full screen, right click on the video and select the full screen option
· For not getting the full Screen mode.
Go to Tools menu in Windows Media Player version 9 --> click the "Options" button, it will open a new window titled "options". In this, click the "performance" tab. Here click the "Advanced..." button; again it will open a new window with the title "Video Acceleration Settings".
Please check various combinations of these options; it may help you to solve your problems.
· Set the "Digital Video" to LARGE
· Click the check box for the "Enable Full Screen Mode Switch"
· Click the check box for the "Display Full Screen Controls" Show me how
· Ensure there is no Screen Saver enabled in your system.
· Go to "Start" Button, select "Settings" -- > click the "Control Panel". Click the "Power options". Check is there any power schemes are enabled. It should be null.
If still the problem occurs, please un-install your Media Player and re-install with the latest version of Media Player.
· Media Player updation to 9.0
In case of any problems please upgrade the Windows Media Player to 9.0 from the Microsoft website or from the link given below for your operating system
(For XP, Windows 98 SE, ME and 2000) http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
· Cable Operator name / ISP name
· Bandwidth speed
· System configuration with OS and IE
· Media Player Version.
· From where you are watching Snehatv.com, (the area, state).
· Security System like any Firewall and anything.
· On which Programs you are facing problem
· Is it in Live or Archive?
· Orders ID and User ID
· If still not getting in media player files in full screen mode
Please install DirectX from the Microsoft website or from the link given below. http://www.microsoft.com/downloads/details.aspx?FamilyID=141d5f9e-07c1-462a-baef-5eab5c851cf5&displaylang=en
The user has to upgrade to Windows Media Player version 9.0 for better performance. If the user is already having the Windows Media Player version 9.0 and the streams are not playing then the Windows Media Player version 9.0 has to be un-installed and re-start the system. After re-starting the system, install Windows Media Player version 9.0 from the Microsoft site or from the link below for the operating system,
(For XP, Windows 98 SE, ME and 2000) http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
Right click the media player embedded in the site and select 'About'. A dialog box appears. The 'Version' specifies the version of the media player. It can also be visually identified
Right click the media player embedded in the site and select 'About'. A dialog box appears. The 'Version' specifies the version of the media player. It can also be visually identified.
User having Windows 98 Ist edition, where Windows Media Player 9.0 can not be installed
Windows Media Player version 9.0 cannot be installed in Windows 98 Ist edition. For those users, the user can play in Windows Media Player version version 6.4(preferable). If even the users are not getting the streams then. The following options can be suggested.
Open the Media Player 6.4 -> go to View menu and select "Options" --> select Advanced" tab.Select "Streaming Media (Windows Media)" and select "Change..." button.In that 'select' only HTTP for the "Protocols", un-check the remaining things, like Multicast, UDP and TCP. Show me how
For further problems, please forward us the following details and the detailed description of the problem and screen shot to Snehatv@penta-media.com
1. Cable Operator name / ISP name
2. Bandwidth speed
3. System configuration with OS and IE
4. Media Player Version. [Important Information]
5. From where you are watching Snehatv.com, (the area, state).
6. Security System like any Firewall and anything.
7. On which Programs you are facing problem
8. Is it in Live or Archive?
9. Orders ID and User ID
For the security reasons, we implemented new procedures in all Channels LIVE and archives. While playing the channels, it will popup and ask your Snehatv User ID and Password, please give your Snehatv User ID and Password (both are case sensitive).
When a security popup appears first time after selecting a stream to play, enter the correct Snehatv userid and password and check the option 'Save this password in your password list'. This will save the password and when you play the stream next time the security popup will not prompt for Snehatv userid and password.
Open the internet explorer. Select the 'Tools' menu and select 'Internet Options'. From the Internet options dialog box select the 'Security' tab and click 'Custom Level'. Under 'User Authentication' 'Logon' check the option 'Prompt for user name and password'. Close the entire dialog by clicking 'OK'. Now login to Snehatv web site and while playing the stream authentication dialog prompts for Snehatv userid and password. Show me how
Change the password. Note that the password is case sensitive. After changing the password delete all internet temporary file and all cookies and restart the system.
The following method can be adapted. But it is not advisable. Before this we un-install all the windows media player and re-start the system. After re-starting download the windows media player suitable for the operating system from the Microsoft web site.
Some users find that 'nothing happens' when they click on channel link i.e no video plays and the screen turns out to be a white plain window. This is because the Windows Media Player does not launch, and therefore, the channel or programs you've selected are unable to play. This is typically caused by Pop-Up Blocker software installed on your computer. Pop-up blockers are included in software from MSN, Yahoo and Google tool bars, Norton Utilities and many more. If you experience this problem playing video clips, disable your pop-up blocker for www.Snehatv.com and then try to play the video. If it still doesn't work then chat online with a tech support personnel.
For Windows Media Player 6.4:
Open the Media Player 6.4, go to 'View' menu and select 'Options', select 'Advanced' tab. Select 'Streaming Media (Windows Media)' and select 'Change...' button. In that check only HTTP for the 'Protocols', un-check the remaining things, like Multicast, UDP and TCP.
After changing the settings login to Snehatv site and play the streams. This option setting may bring poor reception of streams.
